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More than just a multi-channel communications engine, TalkBox can drive database acquisition, the growth and value of your database and identify and retain your best customers.

We achieve this through personalised, relevant automated communications and journeys that drive customer behaviour.

The TalkBox application is a powerful tool, but simple to use.

  • It allows the creation of compelling campaigns simply made, with our powerful editing tool that’s as straightforward as drag and drop
  • Whether you use one channel or a sequence of email, SMS, social and web; TalkBox helps you connect to your audience
  • The true power of TalkBox is realised with our automated communications that drive your business without you lifting a finger, delivering time back to you
  • A well-structured journey to welcome, win back or build customer spend or a data driven branching path, is the key that drives increased value for your business
  • The integration of Net Promoter Score to create a customer feedback channel is powerful but when combined with Enlight your customer feedback is related to observational data such as weather conditions to highlight operational improvement opportunities
  • Our reporting drives understanding of engagement and return on investment.

Client case studies

Sovereign Hotel Group

The purchase of a new hotel was the trigger to review the customer communications for The Sovereign Hotel Group. Realising that they were looking for a solution that was more cost effective and offered new features such as integrated vouchers and built in customer feedback tools, the team moved from their previous supplier to TalkBox.

Having head office control is also considered an asset in order to lock down templates, send upsell and cross sell messages but also allow individual venues to send an email or SMS when bookings were low or there was a special promotion on was key.

Paladarr Restaurant

Automated campaigns and date triggered messages are key features of TalkBox that Paladarr Restaurant uses to great effect.

With messages set up to welcome customers to their club, to send an offer for their birthday and anniversary, these campaigns drive regular traffic. They get further value from TalkBox for all of their other campaigns, by also sending them via SMS and social media to increase the reach.

Ready to see what we can do for your business?

Get in contact, or book a demo