Maximising Customer
Retention with
automated marketing
for your loyalty program
Book a demo
→
Did you know up
to 65% of your
customers
don’t return?
5Loyalty and TalkBox by Impact Data
have partnered to change that statistic
for your multi-site business.
Turn first-time customers into loyal regulars automatically and get a return on your loyalty investment.
The power of 5Loyalty is in creating a loyalty program that works for your business. The combination of flexible loyalty tools, online ordering and gift cards creates the right loyalty solution for your business.
When you add the automated marketing of TalkBox by Impact Data, customers are 5x more likely to visit. TalkBox knows when to watch frequent customers, target for another visit or incentivise a lapsing customer. It’s like having a team of analysts running your loyalty engagement and retention program to maximise your return on investment.
The TalkBox team know the ‘messages that matter’ and will build them in your branding, with your tone of voice, with the right 5Loyalty vouchers set up and activate them with you to help you drive your loyalty program to the next level. 5Loyalty and TalkBox have a voucher connection that means issuing a voucher to a customer for their birthday, because they haven’t visited in a while or getting them to try a new product is as easy as sending an email, SMS message or push notification.
Because we know that a loyalty program without communications is just giving away margin…
Learn how Holy Cow! Generated 5.5ROI with 5Loyalty and TalkBox by Impact Data
To strengthen relationships with its growing customer community, Holy Cow! uses 5Loyalty, alongside TalkBox by Impact Data; together, these platforms help Holy Cow! engage customers at key moments, encourage repeat visits, and deliver targeted communications that drive measurable business results.
Read the Key Takeaways Here
How it Works
- We connect TalkBox to your 5Loyalty Program
- Analyse the customer, transaction and loyalty data
- Send the right message, at the right point, with the right offer, branded to your business to get your customers back; automatically
- PLUS, all your marketing ready data is in one simple to navigate and use digital communications platform for you to engage your customers in new promotions, new store openings and local area marketing
Take Your Brand Even Further
David Bird, Head of Sales UK, explains how we can help your brand on TalkBox by Impact Data
Watch on YouTube
Some of the Brands We Work With
Hear From Some of our Delighted Customers
Achieving a 5x ROI in just two and a half months has been a fantastic result for us. So far, this has been the strongest marketing channel we have developed in early 2026, demonstrating the value of personalised customer communications and loyalty-driven campaigns.
- Louis Gerbig, Marketing Manager of Holy Cow!
Why our Partnership Delivers
5Loyalty was built to help customers create a more engaging digital ordering and loyalty experience with their customers. We know brands want flexibility delivered simply so we created a range of loyalty metrics and plans that can support independent and multi-site businesses.
We partnered with Impact Data because they understand how to use data to drive a result. We know clients rarely have internal expertise to analyse their data and know when a customer is trending away; with TalkBox you don’t need to.
- Russell Phillippe, Founder of 5Loyalty
Loyalty programs without a communications and engagement strategy are just giving away margin to customers who were already coming in. The advent of digital ordering and loyalty has meant we are able to help businesses and brands understand exactly where a customer is on their loyalty journey and act accordingly.
When TalkBox is connected to a partner like 5Loyalty, we help solve an age-old issue - when has my customer stopped visiting and what can I do about it?
Our partnership means you don’t need to worry about that; we will do all the heavy lifting to ensure we target customers at exactly the right time to get them to return.
- Lachlan Opray, Managing Director of Impact Data
FAQ’s
When you start your journey with 5Loyalty, you can opt to get TalkBox as part of your loyalty offering from the very beginning. It's one decision: loyalty and an ROI. Our teams have worked together extensively to ensure that onboarding, activating and ongoing support and management are seamless, and we are here to help you drive.
Impact Data has over 20 years of experience in working with hospitality and multi-site businesses and knows the ‘messages that matter’. These messages are designed to turn first-time visitors into loyal regulars. We set these up in your account, brand them to you, align them to your tone of voice and activate the 5Loyalty vouchers that will deliver a result.
Without communications, you are relying on customers to simply come back. With a huge variety of options and offers, your competitive advantage is when you have the ability to influence their behaviour with well-timed messages and offers.
Absolutely, our team will support you in setting up your vouchers that are available in your account whenever you want to send a campaign.
We encourage that and provide you with training to support you in delivering your own campaigns. In fact, we suggest that brands send regular communications to their whole database to keep the engagement levels and data quality high.
Yes. 5Loyalty and TalkBox hold no rights to your data.
Our teams will co-ordinate in the background to make sure that data is automatically added to your TalkBox account and you can select that location to target customers.
TalkBox has a range of communications, voucher, net promoter score and account performance reports. These help you understand how your marketing is performing.
Coming soon - TalkBox Analytics. Our upcoming TalkBox reporting feature will help you understand the ROI your marketing is having on your loyalty program.
Contact us at hello@impactdata.com.au
