Browse FAQs
Blacklisting
Bulk Registration
Email Editor
- I clicked on the Insert/Edit button but nothing is appearing
- In what format should my images be in order to upload?
- My image will not display when I add it to my email?
- Are there any restrictions to the image size or dimensions?
- When I try to replace an image, the new image keeps ending up at the top of my template.
- My image appears stretched when I resize it.
- How can I make an image into a link?
- How can I place a link on text?
- Can I load an email template from a 3rd party editor?
- My email drafts get saved in the parent folder after I have clicked on a sub-folder when saving?
Opt Out
Sending Communications
- How can I add/edit sender fields for SMS and Emails?
- What is ‘Use Bounce Tracking’ and ‘Use Link Tracking’?
- Can I change the "From Address"?
- Where can I add an attachment in my email?
- How do I insert a merge field in the body or subject line of my email?
- What is an Exclusion search and how do I perform it?
- How do I add SMS credits to my account?
- What is the limit on the number of SMS I can purchase?
- How long can I make an SMS?
- I scheduled an SMS send, but it was never sent
- Can I send myself a test sms message?
- My merge fields are not displaying correctly in my test email?
- What is the maximum or preferred number of emails I can paste into the "Send to Emails" field?
- How do I schedule an email or SMS?
- Once I have scheduled my email , why does it mention that the total recipient count could change?
- What is the maximum or preferred number of mobile numbers I can paste into the "Send to Numbers" field?
- The sent message log report for my SMS send returns "undetermined". What does this mean?
Sent Message Reports
- What does unique confirmed email openings mean?
- What does non-unique confirmed email openings mean?
- What does Tracked Link Click Counts report on? (Click through Rate)
- What does “Click Through Rate (CTR)” mean?
- What does "Response Rate" do?
- How can I send a follow up communication to an email I previously sent?
Web Gallery
Web Registration Forms
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